1.1 Cleaning frequency - We offer a once every 4-8 week visit for regular window cleaning. Some flexibility may be required due to bank holidays, extreme weather etc.

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1.2 First clean - Your first clean will be more intensive requiring a second clean to get windows up to standard. If you have builders residue e.g. plaster, concrete, paint, or adhesive on windows frames please discuss with us prior to our visit.

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1.3 Payments - This can be made on the day by cash, cheque or bank transfer. We kindly request that any outstanding payments are made within 7 days of the clean.

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1.4 Access to you property - You may wish to be contacted each time the day before we will text alert you at 7pm the evening before we are due.

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1.5 No longer require our services - If you wish to cancel our services, please give us at least 48 hours notice. This can be done by email.

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1.6 Bad weather - Weather is unpredictable but we do still work in the rain.

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1.7 Insurance - Our Company has fully comprehensive public liability insurance.

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1.8 Confidentiality - All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

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1.9 Customer satisfaction - We want you to be pleased with our services. If for any reason you are not satisfied with your cleaning please contact us within 24 hours of the clean. Telephone 07943 105746 or email.